Do You Know What Playtomic Takes From Your Club Per Booking?
Most club owners can quote their subscription from memory. Far fewer can say what a full month of bookings costs once service fees and the per-booking commission are settled. This page is about finding that number for your club, in one afternoon, from statements you already have.
Book Free AssessmentThe three costs, and the one most owners have never calculated
Tiered plans, published, predictable. This is the number most owners think of as "what Playtomic costs." It is the smallest of the three.
Added on top of the court price at checkout. Some regulars prefer booking direct on WhatsApp to avoid it, which pulls activity off the platform your club pays for.
Settled from your payout automatically, so it never appears as a bill you approve. The rate depends on your plan and your agreement. Because it is small per booking and automatic, most owners have never added it up across a month.
How to find your real number this week
- Pull one month of gross bookings. Court price times bookings, per channel, from your Playtomic dashboard.
- Compare against what landed in your bank. The difference is your all-in platform cost: subscription plus commission plus payment processing.
- Divide by bookings. That is your true per-booking cost. Multiply by 12 months. Most owners have never seen this number. Our free commission calculator does the math for you.
The second cost: you pay for the platform, your bookings happen in WhatsApp
Players say it themselves in public padel forums: matches get organized in the club WhatsApp group, and nobody checks the app. Court availability spam, "closed" messages, regulars coordinating directly. Meanwhile the club pays the subscription, and the coordination that actually fills courts lives in a chat thread nobody can search, measure, or hand to a new staff member.
You can keep Playtomic and still fix this. The fix is capturing what happens outside it: the bookings, cancellations, and coaching requests flowing through WhatsApp are your data, and right now they evaporate.
The rest of the operation your booking platform never sees
WhatsApp, walk-ins, phone calls, ClassPass, direct messages. All of these generate bookings that never enter any system. The booking platform only sees what comes through its own app.
Players book, cancel, reschedule, ask about coaching, coordinate groups, all through WhatsApp. None of it gets captured anywhere searchable. Staff scroll through chat threads to find who confirmed what.
Cash at the desk, card terminals, payment links, Playtomic commission splits, ClassPass payouts, bank transfers. Someone reconciles this by hand every day. Or it does not get done.
Private lessons arranged over WhatsApp. Group classes filling through word of mouth. Academy schedules changing weekly. Standard coaching modules assume a structured program. Your reality is more fluid.
Court utilization, daily revenue by channel, staff schedules, membership status, equipment condition. The data exists, but it lives in four or five different places. Nobody sees the full picture unless they assemble it manually.
Playtomic vs Matchpoint vs Custom Build
| Playtomic | Matchpoint | Custom Build | |
|---|---|---|---|
| Primary function | Booking + club management (tiered plans) | Racket-sports management platform | Operations layer for your club |
| Court booking | Yes | Yes | Yes |
| WhatsApp operations | Player booking assistant only | Outbound sharing from bookings | Full club ops workflow |
| Memberships | Champion plan and above | Yes (annual/monthly, configurable) | Built around your tiers |
| Coaching / academy | Champion plan and above | Yes (coach app, academies, courses) | Flexible across all programs |
| Equipment rental tracking | Booking-linked extras | Not found in public docs | Full rental fleet tracking |
| Multi-channel payment reconciliation | Playtomic payments + cash log | Payment options inside platform | All channels in one view |
| UAE presence | Dubai directory, many listed venues | European-focused, English site available | UAE-built, on-site deployment |
| Data ownership | Playtomic platform | Matchpoint platform | Infrastructure you own or control |
| Pricing model | Tiered subscription + booking commission | Third-party listing shows ~€90/user/month. Verify directly. | Scoped build + monthly subscription |
Based on publicly available documentation reviewed May 2026 and re-checked August 2026. Playtomic and Matchpoint features and pricing change. Verify current details directly with each vendor.
When to choose what
If booking, coaching, and memberships cover your needs. Playtomic's Champion plan includes most standard club features. For clubs where the app-driven experience is the core operation, it works well.
If your club needs a full management platform covering booking, memberships, academies, branded apps, and reporting. Matchpoint is built for racket-sports facilities, and it covers a wide range of standard club operations.
When your club's daily operation runs through WhatsApp group chats, walk-in coordination, coaching exceptions, equipment fleet tracking, and local payment channels that no platform reconciles. Custom fills the gap between standard features and how your specific club actually works day to day.
The honest downsides of going custom
- Higher upfront cost SaaS starts small. A custom operations system costs 7,000-35,000 AED depending on scope. The math works in your favor over time, but day one costs more.
- Going live takes 3-4 weeks A custom operations system takes 3-4 weeks to build, test, and deploy. Booking platforms run their own onboarding sequence too: a request form, a guided demo setup, configuration of courts, pricing and payment accounts, then a coordinator sign-off before the club goes live. Either way, your club keeps running on its current process during setup.
- Ongoing maintenance is part of the deal If you cancel SaaS, you just stop paying. A custom system needs someone to keep it running. We include that in a monthly subscription that covers hosting, support, and updates.
- No pre-built feature updates SaaS ships updates automatically. Custom features are scoped and built when you need them. Faster turnaround on what matters to your club, but not instant.
How we build it
- Free 30-minute assessment We look at how your club actually runs day to day. What channels bring in bookings, how payments flow, where staff spend their time on manual work.
- Report with real numbers What to automate, what it costs, what your staff saves per week. Delivered within 72 hours of the process observation.
- Build and deploy on-site System built around your operations, installed at your club, staff trained in person.
- 2 weeks free support We fix anything that comes up after launch. Monthly subscription covers ongoing support after that.
Want to see what this would look like for your club?
A free 30-minute call, then a process observation with the person who does the work. Your written report arrives within 72 hours of that observation. We look at your operations and show you what a custom system would handle that booking platforms do not.
Questions about Playtomic costs and custom club systems
It depends on your plan and your agreement, so there is no single answer. Clubs pay a tiered subscription, players pay a service fee at checkout, and clubs also pay a per-booking commission settled from the payout. The most reliable way to know your own rate: compare one month of gross bookings against what landed in your bank. The difference is your all-in platform cost.
Projects start at 7,000 AED; most land between 10,000 and 35,000 AED depending on scope. The system is fully managed on a monthly subscription that covers hosting, updates, and support.
Yes. The custom system handles internal operations. Playtomic stays as a booking channel that feeds into your system. Players keep booking the way they already do.
Yes. If you would rather own the whole thing than rent it, we can build a custom Playtomic-style system: court booking, memberships, coaching, and payments, plus the operations layer, all in one system you own with zero commission on every booking. Most clubs keep Playtomic as one booking channel and add the operations layer around it, but a full custom booking-and-operations build is the option when you want to own it end to end.
3-4 weeks from assessment to deployment. Your club keeps running on the current process during the build.
We research your specific club before building anything. Court scheduling, peak pricing, coaching programs, membership tiers, tournament management. Everything is scoped around your operations, not a generic template.
A custom operations layer can work alongside Matchpoint or replace its management functions. Your booking channels stay. The operations layer captures everything else, including the WhatsApp messages, walk-in tracking, and multi-channel payment reconciliation that Matchpoint does not cover.
2 weeks of free support after launch. After that, a monthly subscription keeps us available for maintenance and new features.
Yes. Courts, coaching, memberships, F&B, equipment rental, tournaments. All tracked in one dashboard.
If standard booking, coaching, and memberships cover your workflow, SaaS is the right choice. Custom makes sense when your club runs on WhatsApp group coordination, walk-in tracking, multi-channel payment reconciliation across cash and card and bank transfers, and operational exceptions that fall outside any platform's standard features. The upfront cost is higher, but the system fits exactly how your club works.
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